CUSTOMER CARE

Together with our value-added resellers and security integrator teams, we provide support for regular service and maintenance to help prevent hardware and software breakdowns and to keep your operations running smoothly.

In case technical issues do arise, you can be confident that our dedicated service team will be available to address them.

man working at desk

For Service

Call: (603) 527-4188

Email: [email protected]

Our phone lines are open weekdays, between 7:30 am and 4:30 pm EST.

From Pre-sales support, Installation support, Project Commissioning, ServiceTechnician Certification training, and Post Warranty MSA plans, the Orion Customer Care Department provides unparalleled support for our Integrator Partners and Certified end-users. 

From the early stages of a project all the way through to warranty enablement and beyond, we take pride in removing friction, making our customers happy, and striving to make each customer, a forever customer! 

Plan a project with Orion today and feel the Orion difference. Customer Care done the way it should be!

CUSTOMER CARE TEAM

Jerry Waldron Orion ECI

JERRY WALDRON

CUSTOMER CARE MANAGER
Kim Arsenault Orion ECI

KIM ARSENAULT

PROJECT COORDINATOR
Corey Carroll Orion ECI

COREY CARROLL

SPECIAL PROJECTS COORDINATOR
Zach Rivet Orion ECI

ZACH RIVET

GLOBAL FIELD TECHNICIAN
Ken Brace Orion ECI

KEN BRACE

SERVICE & SUPPORT SUPERVISOR
Roger Shepherd Orion ECI

ROGER SHEPHERD

CUSTOMER CARE FIELD TECHNICIAN

Customer Care

The Orion Customer Care Department provides unparalleled support for our Integrator Partners and Certified End-Users through all stages:

  • Pre-Sales Support

  • Installation Support

  • Project Commissioning

  • Service Technician Certification Training

  • Post-Warranty MSA Plans

 

From the early stages of a project to warranty enablement and beyond, we take pride in removing friction, making our customers happy, and striving to make each customer a forever customer!

Plan a project with Orion today and feel the Orion difference.

Customer Care done the way it

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